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Troubleshooting > Web protection installation and subscription issues
Web protection installation and subscription issues
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
There is a subscription problem
A valid subscription key is needed to download the Forcepoint URL Database and perform Internet policy enforcement. When your subscription expires or is invalid, and when the Forcepoint URL Database has not been downloaded for more than 2 weeks, a warning appears on the Status > Alerts page.
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Verify that you have entered your subscription key exactly as you received it on the Web > Settings > General > Account page in the Forcepoint Security Manager. The key is case sensitive.
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Make sure that your subscription has not expired on the Web > Settings > General > Account page.
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Ensure that the Forcepoint URL Database has been downloaded successfully within the last 2 weeks. To check download status, click Database Download on the Web > Status > Dashboard page.
See The Forcepoint URL Database does not download for help troubleshooting database download problems.
If you have entered the key correctly, but continue to receive a status error, or if your subscription has expired, contact Forcepoint LLC or your authorized reseller.
Unable to verify the subscription key
After you enter your subscription key, Filtering Service attempts to connect to the Forcepoint database download servers to both verify the key and download the Forcepoint URL Database.
If Filtering Service is unable to connect to a download server, both subscription errors and database download errors appear in the Security Manager.
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If the database download server is down, the problem should resolve itself within a short period of time.
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If Filtering Service is unable to connect to the download server, see Verify Filtering Service Internet access and Verify Filtering Service firewall or proxy server settings to make sure that Filtering Service and the network environment are properly configured to enable the connection.

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Troubleshooting > Web protection installation and subscription issues
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