Admins

Three types of users have access to the cloud portal: administrators, analysts, and Helpdesk.

The term “Admins” is used to describe the cloud portal users, since the term “Users” describes the end users (anyone who uses an endpoint).

The Settings dashboard shows the administrators, analysts, and Helpdesk admins configured for your service. Use this page to add or remove admins and to update their details. Only administrators have access to the Settings dashboard.

• Administrator: Has full access to the management portal. An administrator is responsible for making administrative changes to the service and managing devices and other admins.
• Analyst: Has limited access to the management portal. An analyst can use the Investigation dashboard to view and analyze user activities and risk levels. An analyst cannot manage devices or other users, or update the agent.
• Helpdesk: Has limited access to the management portal. A help desk can use the dashboards and endpoint management to view and control the endpoints, generate release code, and download the agent installer.