Stopping and starting web protection services

Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x

Web protection services are configured to start each time the machine restarts. However, in some cases you need to stop or start one or more product components separately from a machine restart.


	Note If Filtering Service is in the process of downloading the Forcepoint URL Database, it does not stop running until the download is complete.

When you stop all web protection services, always end with the policy services, in the order shown:

Websense Policy Server

Websense Policy Broker

Websense Policy Database

Note that unless a problem specifically pertains to Policy Broker or the Policy Database, it is rarely necessary to restart these services. Avoid restarting these services when possible.

When you start all web protection services, always start with the policy services, in the reverse of the shutdown order (starting with Policy Database and ending with Policy Server).

When you stop the services associated with Real-Time Monitor:

Also stop the Websense TRITON - Web Security and Websense Web Reporting Tools services.

Stop the Real-Time Monitor services in the order shown:

Websense RTM Client

Websense RTM Server

Websense RTM Database

Start the Real-Time Monitor services in the reverse of shutdown order (starting with RTM Database and ending with RTM Client).

From the Forcepoint Security Manager

Unconditional Super Administrators (including admin) and delegated administrators with appropriate permissions can stop and start services from the Web > Status > Deployment page in the Forcepoint Security Manager.

Services can be started and stopped from either the Policy Server Map or the Component List tabs.

On the Policy Server Map tab, click a Policy Server icon or IP address, then click the Start or Stop link for an associated component.

On the Component List tab, find the appropriate component in the list, then click its Start or Stop link.

Windows

On Windows machines, use the following steps to stop or start individual services.

Open the Windows Services tool:

Windows Server 2016: Go to Start, then select All Programs > Windows Administrative Tools > Services

Windows Server 2012: Server Manager > Tools > Services

Windows Server 2008: Start > Administrative Tools > Services

Right-click the service name, and then select Stop or Start.

To start, stop, or restart all services on the machine:

Navigate to the Web Security folder (C:\Program Files or Program Files (x86)\Websense\Web Security\).

Stop, start, or restart the services with one of the following commands:

WebsenseAdmin start

WebsenseAdmin stop

WebsenseAdmin restart

Linux

On Linux machines, there are 2 tools that can be used to stop and start daemons:

The WebsenseAdmin script starts, stops, and restarts all daemons on the machine.

The WebsenseDaemonControl script starts and stops individual daemons.


	Warning Do not use the kill command to stop a web protection service, as it may corrupt the service.

To use the WebsenseAdmin script to start or stop all daemons:

Go to the /opt/Websense directory.

Check the status of the web protection services with the following command:

./WebsenseAdmin status

Stop, start, or restart all web protection services with the commands:

./WebsenseAdmin stop

./WebsenseAdmin start

./WebsenseAdmin restart

To use the WebsenseDaemonControl script to start or stop a daemon:

Go to the /opt/Websense directory.

Enter the following command:

./WebsenseDaemonControl

A list of installed components is displayed, showing whether each process is running or stopped.

Enter the letter or letters associated with a component to start or stop the associated process. To refresh the list, enter R.

When you are finished, enter Q or X to exit the tool.

Forcepoint Appliances

On an appliance, refer to the Forcepoint Appliances CLI Guide.