Gathering Endpoint Logs

To gather client details, run ClientInfo from the command line:

C:\Program Files\Forcepoint\Forcepoint Agent\tools\ClientInfo.exe

The following details are obtained:
  • System and agent configuration details.
  • DebugDump and DebugLog files (DebugLog includes cloud-related logs).
  • Installation logs in the format: Forcepoint-DBG-JF-WS7-20251113-221357777.zip.
  • EndpointClassifier.log.
  • fpuamdcsvc.log (contains everything UAM)- located under C:\Program Files\ Forcepoint\Forcepoint User Activity Monitoring.
    • Put into TRACE mode by using command setx FPUAM_LOG_LEVEL trace /M - then restart Forcepoint UAMDC Service
    • Take out of TRACE mode by using command setx FPUAM_LOG_LEVEL"" /M - then restart Forcepoint UAMDC Service
    • Warning: File becomes very verbose! Only switch to TRACE for a short window, then put it back after reproducing the problem