Using the Forcepoint ECA Diagnostics Tool

The Diagnostics Tool shows Forcepoint ECA information that you can provide to your system administrator to assist with troubleshooting.

To launch the Diagnostics Tool:

Steps

  1. Right-click the F1E icon located in the Windows task bar’s notification area.
  2. Select Open Forcepoint One Endpoint Diagnostics from the menu.

Next steps

When you launch the tool, the Diagnostics Tool automatically executes the System information diagnostics test, which collects basic information related to the specific endpoint machine on which the Forcepoint ECA software is installed. To manually run the diagnostics test, click the Run Diagnostics button.

If Forcepoint Web Security Endpoint is also installed on your endpoint machine, the Diagnostics Tool shows additional diagnostics tests and Forcepoint Web Security Endpoint information. See Using the Forcepoint Web Security Endpoint Diagnostics Tool for more information.

If Forcepoint DLP Endpoint is installed on your endpoint machine, the Diagnostics Tool shows both Forcepoint DLP Endpoint and Forcepoint ECA information.

Note: Corresponding log files generated from these new diagnostic tests can easily be collected with the existing CLIENTINFO.EXE tool. Your Help Desk might ask you to run this tool to collect these files. To run it, click the Collect Endpoint Info... button on the Diagnostics Tool. The resulting zip file is placed onto the desktop. Attach the file to an email to your Help Desk or system administrator.