Downgrading a combined Forcepoint CASB Endpoint and Forcepoint DLP Endpoint installation (v20.07 and earlier)

You cannot downgrade this combined installation to a Forcepoint F1E release earlier than v20.07, because the Forcepoint CASB Endpoint was not included in earlier Forcepoint F1E installations (v20.02 and earlier).
To downgrade to a Forcepoint DLP Endpoint only installation (v20.02 and earlier):
  1. Uninstall the FORCEPOINT ONE ENDPOINT program from the Windows endpoint machine.
  2. Restart the endpoint machine.
  3. Install the older version of Forcepoint DLP Endpoint. An older version is any Forcepoint DLP Endpoint agent created from a Forcepoint F1E v20.02 or earlier package builder.

If you attempt to downgrade by installing the older version before uninstalling this version, the Forcepoint DLP Endpoint successfully downgrades to the earlier version, but the Forcepoint CASB Endpoint is still installed. You must manually remove Forcepoint CASB Endpoint from the Windows endpoint machine:

  1. Go to C:\Program Files\Websense\Websense Endpoint\SkyfenceSecurityService;
  2. Double-click Uninstall Skyfence Security Service.
  3. Answer Yes to uninstall Skyfence Security Service.
  4. Verify that the Skyfence Security Service is no longer present on the Windows endpoint machine:
    1. Open the Command Prompt window as an Administrator.
    2. At the command prompt, type:

      services.msc

    3. In the Services list, search for Skyfence Security Service. If this service is not shown in the list, it has been successfully uninstalled.
  5. Verify the Forcepoint CASB PAC file is not present on the Windows endpoint machine:
    1. Open the Command Prompt window as an Administrator.
    2. At the command prompt, type:

      inetcpl.cpl

    3. On the Internet Properties window, open the Connections tab.
    4. Click LAN Settings.
    5. Verify that Use automatic configuration scripts is not checked and the Address field is empty.