On the Notification Body tab
Steps
Next steps
The following example shows what recipients see at the bottom of their notification message. Here, they can perform workflow actions on the incident and release the quarantined content.
Each link opens a window used to compose a message to the system’s notification server. This is how the workflow operation is communicated to the management server.
For example, if a recipient clicks the link to change the status of an incident to High, an email message opens like this:
A default message is drafted, but the sender can add comments to display on the History tab of the incidents report.
- Do not delete the Comments section, even if there are no added comments.
- If there are custom comments, do not modify the To: field or the encryption codes at the bottom of the message.
Without the encryption codes, workflow is not modified. Click Send to notify the system of your request.
Successful changes are shown on the incident’s History tab.This includes the name of the administrator who performed the action, any comments that were added, and the action taken.
If there is an error processing the workflow request, an error message is sent or the error is saved in the syslog. Syslog errors are logged if the system experiences an internal error.