Changing the Forcepoint DLP service account

The Forcepoint DLP service account user name cannot be changed. Doing so can cause the system to behave in unexpected ways. For example, services may not be able to start and encryption keys may not work.

To change the password for the service account:

Steps

  1. Modify the service account password from the domain’s Active Directory or use Windows. From Windows:
    1. Log onto the management server with the service user account.
    2. Press Ctrl +Alt +Delete to access the Windows lock screen, then select Change Password.
  2. Modify the Forcepoint Management Infrastructure.
    1. Log on to the management server with the service user account.
    2. Run Forcepoint Security Installer (ForcepointDLP1010Setup.exe).
    3. Select Modify.
    4. During Forcepoint Management Infrastructure setup, change the password on the following screen. These are the credentials that the management server uses when running services or logging on to other machines. The password must:
      • Be at least 8 characters
      • Contain upper case characters
      • Contain lower case characters
      • Contain numbers
      • Contain non-alphanumeric characters
    5. Complete the Forcepoint Management Infrastructure wizard using the defaults.
  3. Modify the Forcepoint DLP installation.
    1. Continue the wizard to access the Forcepoint DLP installer.
    2. Change the password on the Local Administrator screen. Use the same password as in the Forcepoint Management Infrastructure. This is the password used to access this server during component installation and operation.
    3. Finish the wizard.
  4. Log on to the Data Security module of the Security Manager, then click Deploy.