Connect Forcepoint DLP to Data Protection Service

Forcepoint DLP and Data Protection Service are connected on the DLP in the Data Protection Service tab (General > Services > Data Protection Service), as follows:

  1. Click Select File, and in the dialog box that appears, click Choose File, and browse to the JSON file you received from Forcepoint, and then click OK.

    The file is uploaded to the server, and the information begins to appear in the Connection area of the Data Protection Service tab.

  2. Click Connect to establish the connection with Data Protection Service.
  3. Click OK at the bottom of the screen to complete the process.
  4. To deploy all the configured changes, click Deploy.

When the connection is active, the Connect button turns into a Disconnect button, enabling disconnection of Data Protection Service from Forcepoint DLP.

In the Data Protection Service Status area, upon successful connection, the status is marked as Connected successfully, the time and date of the connection is displayed, and the Recheck connection link is enabled. This link is used to check the connection status in the event of problems. If an error is returned upon checking the connection, the status is listed as Failed to connect.

Upon successful connection, you can see Data Protection Service on the System Modules page (Service on the Settings > Deployment > System Modules). See Deploy to Data Protection Service (mentioned below).

Error handling

  • If Data Protection Service shows the status Failed to connect, the module is temporarily unavailable. Click Connect or Recheck Connection to try to connect again. If the problem continues, contact Forcepoint Technical Support.
  • If the JSON file is uploaded for the first time, and when you click Connect the connection fails, the status shown is “Never connected”. This is because the Forcepoint Security Manager has never successfully connected to the Data Protection Service. In this case, it is probable that a Data Protection Service was not created. Contact Forcepoint Technical Support for assistance.
  • When you contact Forcepoint Technical Support, you can share the following files to help troubleshoot the issue:
    • %DSS_HOME%tomcat\logs\dlp\dlp-all.log
    • %DSS_HOME%mediator\logs\mediator.out

    The default location for %DSS_HOME% is C:\Program Files (x86)\Websense\Data Security\. If you cannot find these files at the default location, check with your Forcepoint Security Manager administrator.