Steps to do before upgrading.
Important: To successfully upgrade DLP to v10.2, log on to the installation
machine with the same account who installed the FSM, that has local administrator
privileges.
Note: The FSM system may appear unresponsive until the upgrade process is completed.
Steps
-
Unless instructed otherwise by Forcepoint Technical Support, make sure the system is functional prior to upgrade.
-
Verify that the starting version is 8.9.x, 9.0 or 10.x.
-
Perform a full backup of the system (including both product and infrastructure
backups, as described in the appropriate version of the Backup and Restore FAQ).
-
If fingerprinting tasks are running, stop the fingerprinting and disable the scheduler.
-
Ensure that any supplemental fingerprint repositories are fully synchronized with the primary repository. Check for synchronization in the system log.
-
Log on to the management console to make sure all settings are deployed successfully. (If the Deploy button is highlighted, click it.)
-
If administrators have removed applications from the product’s predefined endpoint application groups, make a list of the changes. Application groups are restored after upgrade,
the applications will need to be removed again. Custom user-defined groups are unaffected.
-
Disable User Account Control (UAC) and Data Execution Prevention (DEP) settings, and make sure that no Software Restriction Policies will block the installation. The UAC settings
can be re-enabled following the upgrade.
-
Make sure that at least the Visual C++ version 2022 (or later) Runtime Libraries are installed on the management server. Download the Visual C++ Redistributable for Visual Studio from Microsoft.
Note:
The speed and success of the upgrade process are affected by many factors, including:
- Number of online incidents
- Size of the forensics folder
- Number of policies or rules in use
- User directory import size
- Whether GPO restrictions are enforced on the server in domain membership scenarios
- Hardware specification