Upgrade supplemental servers and Windows-based agents

This section outlines the steps to upgrade a supplemental Forcepoint DLP server or a Windows-based standalone agent to v10.4.

Note: Customers using Web Content Gateway (WCG) must not upgrade to the Supplemental Forcepoint DLP Server 10.4 which no longer support Optical Character Recognition (OCR) server, and must use the OCR server from previous version to keep the OCR functionality working. Stay tuned for further announcements regarding general availability of Web Content Gateway with Forcepoint Security Manager 10.4 and Policy engine 10.4 to enable the new Policy Engine’s OCR functionality.

Review the following article for possible upgrade paths: Optical Character Recognition (OCR) backward compatibility in DLP and Upgrade path.

Steps

  1. Launch the Forcepoint Security Installer, Forcepoint Infrastructure. The software is detected, and the upgrade wizard appears.
  2. Click Next until the wizard is completed.

    Forcepoint DLP components found on this machine from a supported previous version are upgraded.

  3. Complete the upgrade process by deploying changes in the Forcepoint Security Manager. As a best practice, finish upgrading all components, then log into the Forcepoint Security Manager and deploy all of the changes at once.
    Note: Wait until the upgrade process is completed. It takes time for downloading the information necessary for resolving source and destination resources such as people, computers, and printers. Routing traffic through the system before completing the upgrade process may cause Potential false positives and File-system discovery problems, where the discovery starts but immediately fails.