Recovery procedures

Applies to:

  • Forcepoint Email Security, v8.5.x
In the event that your upgrade was unexpectedly interrupted (for example, by a power outage or appliance restart) and the automatic rollback facility also fails, you can use the backup files you created earlier in the process to restore your system to its pre-upgrade state. (See Backup procedures).
Note: Any quarantined or archived messages stored in the appliance local queues may be lost as a result of the recovery process.
Use the following procedure to restore your email protection system:
  1. Use the appropriate recovery image to reimage your appliance to the version from which you were upgrading.
  2. Run firstboot.
  3. Restore the backup files to your system in the following order, using the restore information for each component referenced in Backup procedures:
    1. Appliance
    2. Microsoft SQL Server databases
    3. Forcepoint Security Manager
    4. Data Security module
    5. Email Security module
      Important:

      Your backup files should match the version of the email protection system to which you are restoring.

      For example, if your backup files are from v8.1.0, you should not upgrade to v8.5 before restoring the v8.1.0 email files.

  4. Verify that your system works as it did before the interrupted upgrade. You can now initiate the upgrade process.