Synchronization errors

If you receive a “Sync not enabled for account” error when you attempt to perform a synchronization:
  • Use the Account > Identity Management page in the cloud portal to verify that Enable directory synchronization is selected.

  • Use the Account > Contacts page in the cloud portal to verify that the administrator account used to connect to the cloud service has Directory Synchronization permissions. To do this, click the account user name, then click Edit and check the Account Permissions.