Create an emergency administrator account

If none of the administrators can log to the Management Client because of account-related issues, you can create an emergency administrator account.

Steps

  1. On the command line of the Management Server computer, stop the Management Server service.
  2. Create an account with unrestricted permissions (superuser) using the sgCreateAdmin script (located in the <installation directory>/bin folder).
    Note: If you installed the Management Server in the C:\Program Files\Forcepoint\SMC directory in Windows, some program data might be stored in the C:\ProgramData\Forcepoint\SMC directory.

Result

You can now log on to the Management Client using this account, change passwords, and create new accounts normally.