Using Message Details

The Message Details view is available for report items at all levels. To see the details for one or more report items:

Steps

  1. Mark the check box next to each item you wish to view.
    You can select multiple items and change your selections, even after the pop-up window appears.
  2. In the pop-up window, select View Transactions.
    The Report Center Message Details page loads, listing details for each message within the report items you selected.

Next steps

In the Message Details page, you can:

  • Edit the filters and date range for the messages you wish to see.
  • Select the columns to display from the Columns drop-down. Click Done when you have made your selections.
  • Click a column heading to make it the active column for sorting transactions. Click again to switch between ascending and descending order.
  • Delete columns by clicking the X icon in a column heading. Note that you cannot delete the current active column.
  • Drag metrics from the left-hand pane into the Filters field.
  • Enable Detail View to see more detail for the selected message. The Message Details pane opens at the bottom of the page, and displays the timestamp, sender address, recipient address, direction, action, and filtering reason of the message.
  • Export message details to PDF or CSV format. Either select one or more messages and then click Export to PDF or Export to CSV in the pop-up window that is displayed, or click the PDF or CSV icon in the top right to export all messages on the page.