MX records
An MX record is an entry in a DNS database that defines the host willing to accept mail for a given machine. Your MX records must route email through Forcepoint Email Security Cloud to your Internet mail gateway.
Your DNS records, which end in in.mailcontrol.com, are available on the DNS records and service IP addresses page.
Contact your DNS manager (usually your Internet service provider) and ask them to set up or replace your current MX records for the domain you have added with the customer-specific DNS records listed on the DNS records and service IP addresses page (the ones that end in in.mailcontrol.com). For example, they might change:
| Change | From | To |
|---|---|---|
|
MX Preference 1 |
mydomain.com. IN MX 50 mail.mydomain.com. | mydomain.com. IN MX 5 cust0000- 1.in.mailcontrol.com. |
|
MX Preference 2 |
mydomain.com. IN MX 51 mail.mydomain.com. | mydomain.com. IN MX 5 cust0000- 2.in.mailcontrol.com. |
Make sure they include the trailing period, and ask them to set both of these records to an equal preference value.
It can take up to 24 hours to propagate changes to your MX records across the Internet. During this time, you should keep your previous mail routing active to ensure all your mail is delivered: while your MX records are changing over, some mail will be delivered using your old MX information, and some mail will be delivered using your new MX information.