Troubleshoot synchronization failures
Should a synchronization fail to complete, a record is saved by the cloud service along with your details, date/time stamps, and an error message. You can access this information by selecting
. See View recent synchronizations for more information. You can also view it in the Synchronization History log, available under .In the status column, any response code greater than 400 indicates a failed synchronization.
HTTP Response Code | Explanation | Recommended Action |
---|---|---|
403 Groups contain circular references | An attempt has been made to synchronize a hierarchy of groups that contain one or more circular references. For example, GroupA is a member of GroupB, but GroupB is a member of GroupA. | The list of groups forming the cycle are listed in the response code. Check these groups and fix the memberships to break the cycle. |
403 Transaction failed | Further explanation is added to the response code to explain the problem. This is usually due to some uniqueness constraint failing--for example, if 2 users have the same email address or LDAP domain name. | Resolve the issue detailed in the full response code. |
403 Attempt to overwrite portal managed group. | An attempt has been made to synchronize a group with the same name as a cloud-managed group, and the Overwrite Portal Groups option is off. | On the Identity Management screen, check the Overwrite Groups box to allow overwriting, or rename the duplicate groups to remove the conflict. |
403 Email address exists in another account | An email address in the LDAP directory already exists in another account. | Remove this email user from your directory if it is your error. If it is a valid address that you own, contact Customer Services to have the address removed from the other account. |
503 Service unavailable. |
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Partially transmitted and temporarily stored data remains in the cloud service for a few days as a possible debugging aid. This data is not used when you try to synchronize again.