Collect information for Forcepoint support

When instructed to do so by Forcepoint support, you can collect information about the system to assist in troubleshooting.

Steps

  1. Browse to NGFW > Status.
  2. Click Information for Support.
    You are prompted to confirm that you want to collect information for support.
  3. Click Get Information Now.
    A file that contains information about the system is created.
  4. Provide the file to Forcepoint support.