Resetting the password or creating a new logon account

You might find that you need Support assistance with a password reset or a completely new logon account in the following situations:

• The only IT administrator has left the company.
• The only IT administrator has forgotten the account password and cannot reset it.
• Nobody at your organization knows who is responsible for the service, or who has a portal account.

In order to create a new account or reset the password on an existing account, you must supply Forcepoint with written instructions nominating a person as the portal administrator. The written instructions should come from an authorized person (for example, the company IT manager or the nominee’s direct manager), and adhere to the following rules:

• The letter must be written on paper with the company letterhead.
• The authorizer’s name and job title must be included, and clearly legible.
• The authorizer and the nominee for portal administrator must be two different people.
• The letter must specify the name and contact details of the nominee.

The written authorization can be sent to Forcepoint by post or by fax.

These steps are necessary because Forcepoint takes your account security very seriously. We then take steps to verify your details before resetting the password or creating a new logon account. This can take 2 business days, assuming the supplied written authorization is acceptable.