Log Server dropped an invalid record

Log Server receives records from Filtering Service and moves them to the Log Database. When the contents of a record are not in the correct format, Log Server is not able to process the information accurately. As a result, the record is “dropped” (neither processed into temporary files, nor recorded in the Log Database).

This error message is informational only. If it occurs regularly and frequently, however, it could indicate a problem with the component or integration product that is sending the Internet usage information to Filtering Service. It could also indicate a problem with Filtering Service.

To resolve the issue:

1. Use the Windows Services tool or /opt/Websense/WebsenseDaemonControl command to stop and restart Filtering Service.
2. Refer to the Deployment and Installation Center for the installation instructions for your product for information about correctly configuring Filtering Service communication with Content Gateway, Network Agent, or another integration product.

If Log Server receives 4 consecutive invalid records, it drops its connection to Filtering Service and reconnects, in an attempt to correct the problem on its own.

When this occurs, the error “Connection from client xxx is reset due to bad log data” is recorded.