Network Agent cannot contact Filtering Service

When Filtering Service has been uninstalled and reinstalled, the Network Agent does not automatically update the internal identifier (UID) for Filtering Service.

To re-establish connection to Filtering Service:

Steps

  1. Open the Web module of the Forcepoint Security Manager and select Settings in the left navigation pane.
  2. Expand the Network Agent section, and then select a Network Agent IP address.
  3. Select the Filtering Service IPv4 address from the drop-down list.
  4. Click OK to cache your changes, and then click Save and Deploy.