RADIUS agent: Remote users are not receiving correct policies

If remote users requests are not going through your web protection software, or are not receiving the correct policies, check your RADIUS Agent logs for the message Error receiving from server: 10060 (Windows) or Error receiving from server: 0 (Linux).

This usually occurs when the RADIUS server does not recognize RADIUS Agent as a client (source of RADIUS requests). Make sure that the RADIUS server is configured properly (see Configuring the RADIUS server).