Providing system information

Content Gateway communicates with Filtering Service to apply policies to web requests. You can configure the timeout period used to determine whether Content Gateway can connect to Filtering Service, and define what Content Gateway does when communication is interrupted.

To do this:

Steps

  1. Log on to the Content Gateway manager.
  2. Go to the Configure > My Proxy > Subscription > Scanning tab and note the Filtering Service IP address and port. This is information that you entered when you installed Content Gateway.
  3. Review the Communication Timeout setting. This is the time, in milliseconds, that Content Gateway waits on communication with Policy Server or Filtering Service before timing out and triggering the Action for Communication Errors setting.
    The default timeout value is 5000 ms (5 seconds). If you change the value, you must restart Content Gateway.
  4. In the Action for Communication Errors section, specify whether to permit or block traffic if a communication timeout condition occurs. When a timeout occurs, Content Gateway applies the setting and regularly polls the services to detect their renewed availability.
  5. Use the Scanning Data Files Update section to configure how long to wait after downloading security analytic data files before they are put into use. Select a Delay time from the drop-down list.

    Keep in mind that the longer the delay, the higher the security risk. The Suspend updates option is not recommended for extended use. Selecting it will prompt an alarm as a reminder that downloads have been suspended. It is recommended that you not clear the alarm until Delay time has been reset.

    When a delay time is in place, there may be up to 2 sets of data files present on the Content Gateway machine.

    • The current set of data files that are being used by the analytics.
    • The set of data files whose complete download is being delayed.

    Once the delay period is met, the delayed database is moved to the current set of files and the delay period is applied to next download.

    This feature is typically used for a backup system.

  6. When you have finished making changes, click Apply.