Automatic diagnostic tests

By default, the page opens to the Automatic tab. Click Run Diagnostics to execute all of the tests listed in the table. Connectivity is tested from the Content Gateway host machine to each of the servers listed under Test. In addition, the availability of the DNS servers is confirmed.

• The IPv4 default gateway
• The IPv6 default gateway
• Your primary DNS server
• Your secondary DNS server
• download.forcepoint.com (a download server)
• ddsdom.websense.com (a download server)
• ddsint.websense.com (a download server)
• my.websense.com (customer account portal)

Once the diagnostics are run, additional information is provided:

• Result indicates whether the test is running, passed, failed, or could not complete.
• Latency provides the round-trip latency of the Ping command used to test the connection. The value, reported in milliseconds, is the amount of time between the command being sent and the response being received from the server.

  An empty latency value does not necessarily indicate a problem. Rather, it indicates either (a) that the test passed, but the packet that holds the value was banned by something in the network, or (b) that the test failed, and thus no latency value could be obtained.

  If the value seems high (a full 10 seconds, for example) when compared to other latency values, it may indicate a problem in the network.

• Details offers additional information for any test that failed or could not complete.

Below the table, the Last update information reflects the date and time the connections were last tested. Each time you access the page, the results of the last test will display.