Activate your hybrid service account
Before you can configure the hybrid service to start managing Internet requests for your organization, you must activate your hybrid account by submitting a contact email address. This creates a connection between the on-premises components of Forcepoint Web Security and the hybrid service in the cloud.
Use the Hybrid Service section of the page to provide the contact email address and country for your Forcepoint Web Security administrators.
The email address is typically an alias monitored by the group responsible for managing web protection for your organization. It is very important that email sent to this account be received and acted upon promptly.
- Technical Support uses this address to send out notifications about urgent issues affecting the hybrid service.
- If there is a configuration problem with your account, failure to respond to an email message from Technical Support in a timely fashion could lead to service interruptions.
- Should certain rare problems occur, the email address is used to send the information needed to allow Sync Service to resume contact with the hybrid service.
- This email address is not used to send marketing, sales, or other, general information.
The country you enter provides the system with time zone information.
Once you have activated the hybrid service for your account, you can specify which locations (identified by IP address, IP address range, or subnet) are managed by the hybrid service (see Filtered locations), how information is exchanged between on-premises and cloud components, how users managed by the hybrid service are authenticated, and more.