Testing your deployment

To confirm that the Forcepoint F1E software is installed and running on an endpoint machine:

  • When Forcepoint DLP Endpoint is installed in interactive mode, an icon ( ) is shown on the task bar’s notification area (No icon is shown in stealth mode). Right-click the icon and select Open Forcepoint DLP Endpoint to view connection status. Also, if you move your mouse over the icon, a tooltip is shown with the connection status.

    You can also verify the status in the Diagnostics Tool. Right-click the Forcepoint icon on the task bar and select Open Forcepoint One Endpoint Diagnostics. The status is shown under the System information diagnostics test.

  • For Forcepoint Web Security Endpoint deployments:
    • Under Windows Administrative Tools > Services, verify that the Forcepoint Websense SaaS Service is Running.
    • Verify the status from the icon ( ) shown on the task bar’s notification area. If the icon has a check mark in the lower right corner, the Forcepoint Web Security Endpoint is connected. Also, if you move your mouse over the icon, a tooltip is shown with the connection status.
    • Verify the status in the Diagnostics Tool. Right-click the Forcepoint icon on the task bar and select Open Forcepoint One Endpoint Diagnostics. The status is shown under the System information diagnostics test.
  • For Windows Forcepoint Web Security Direct Connect Endpoint deployments, make sure that the end users have joined the organization’s domain. If the end user has not joined the domain, Forcepoint Web Security Direct Connect Endpoint cannot connect to the disposition server.

    To check if the end user is logged on to the domain, open the Diagnostics Tool and run the System information diagnostics test. If Logon Domain = No, the end user has not joined the domain. The Cloud Services diagnostics icon changes to an X and the Disposition Server Test = Failed.

  • For Forcepoint ECA deployments:
    • Under Windows Administrative Tools > Services, verify that the Forcepoint Endpoint Context Agent service is Running.
    • Verify the status from the icon ( ) shown on the task bar’s notification area. If the icon has a check mark in the lower right corner, Forcepoint ECA is connected. Also, if you move your mouse over the icon, a tooltip is shown with the connection status.
    • Verify the status in the Diagnostics Tool. Right-click the Forcepoint icon on the task bar and select Open Forcepoint One Endpoint Diagnostics. The status is shown under the System information diagnostics test.
  • For Forcepoint CASB Endpoint deployments:
    • Under Windows Administrative Tools > Services, verify that the Skyfence Security Service is Running.
    • Verify the status from the icon ( ) shown on the task bar’s notification area. If the icon has a check mark in the lower right corner, Forcepoint CASB Endpoint is connected. Also, if you move your mouse over the icon, a tooltip is shown with the connection status.
    • Verify the status in the Diagnostics Tool. Right-click the Forcepoint icon on the task bar and select Open Forcepoint One Endpoint Diagnostics. The status is shown under the System information diagnostics test.

Most failed Forcepoint F1E software installation issues are permission related. An endpoint installation requires local administrator rights.