Admin Web Portal “password reset” or “send invite” issue

Password reset mail or new user invite mail is not received from the Admin Web Portal after configuring the SMTP server using the “amd_setup configure-mail” command.

Possible reasons:

• The SMTP server might not be reachable from the Manager.
• Server/port/username/password configured might be incorrect.

To debug this issue, check the logs in the below log file on Manager:

/var/lib/triage-frontend/logs/<YYYYMMDD>.log

Where YYYMMDD would be the date the configuration was applied or the last manager restart, whichever is the latest.