Using the Forcepoint Support Portal

Forcepoint maintains a customer support portal, the Forcepoint Hub, at support.forcepoint.com. Use the Create Account links to create a support account that can be used to access product updates, patches and hotfixes, product news, evaluations, and technical support resources.

• When you create an account, the account is associated with your organization’s Forcepoint subscription key or keys. This helps to ensure your access to information, alerts, and patches relevant to your product and version.
• Multiple members of an organization can create accounts associated with the same subscription key.

Technical information about your software and services is available 24 hours a day at support.forcepoint.com, including:

• A searchable knowledge base of articles and documents
• Webinars and show-me videos
• Answers to frequently asked questions

For additional questions, click the Contact Support link in the toolbar near the top of the page.

• The contact page includes information for finding solutions, opening an online support case, and calling Forcepoint Technical Support.
• For telephone requests, please have ready:
  • Forcepoint subscription key
  • Access to the management console for your solutions (for example, Security Manager and Content Gateway manager)
  • Access to the machine running reporting tools and the database server (Microsoft SQL Server or SQL Server Express)
  • Familiarity with your network’s architecture, or access to a specialist