Test connection to RSA Manager results
You must test the connection to your RSA Authentication Manager to enable RSA SecurID authentication. If a “Connection succeeded” message displays, the Security Manager was able to connect to the RSA Manager and authenticate with the credentials provided, and you can save your settings on the Two-Factor Auth page.
The table below provides more information on the other messages that may display.
Message | Description |
---|---|
Connection succeeded. PIN or next token code required for successful logon. | The Security Manager has successfully connected to your RSA Manager but could not authenticate with the passcode provided. You can still enable RSA SecurID authentication and save your settings; however, the Passcode field does not include the credentials required for a successful logon. This might be your PIN, or the next token code on your RSA SecurID software or hardware token, or a combination of the two. |
Connection succeeded. Authentication failed: unknown user or incorrect password. | The Security Manager has successfully connected to your RSA Manager but could not authenticate with the credentials you provided. Check that the username and passcode you entered are valid. |
Connection failed: could not find RSA agent configuration file. | Ensure you have followed the steps in Creating a custom agent for RSA SecurID authentication to create a custom agent in your RSA Manager. The check box “Authenticate administrators using RSA SecurID authentication” stays in a partially selected state, and you cannot enable RSA SecurID authentication until you have successfully re-tested the connection. |
Connection failed. Verify your configuration settings. | The Security Manager could not connect to your RSA Manager. The check box “Authenticate administrators using RSA SecurID authentication” stays in a partially selected state, and you cannot enable RSA SecurID authentication until you have successfully re-tested the connection. |