Possible Error scenarios for Classifiers and Resources Export/Import in v10.3.2

The table below shows situations where a policy may be dropped during export or import because of issues with a resource or classifier. If there is a problem creating or updating a resource or classifier, the import process will fail. The report file is generated with this data, highlighting any changes.

*Policy owners is not a resource type. It is part of the policy configuration which contains resources that may impact the export and import process in case of error as described below.
Note: It is important to review the import process report and search for warning messages which can be reported during a successful import process.

Resource name

Process

When a policy will be dropped on export/import process

Report Error message
Any classifier Import Process Try to update classifier with the same name, but not the same type between source and target systems. Classifier <name> has different types between the source and target systems.
  • custom users
  • custom computers
  • networks
  • domains
 Export Policy

All deleted resources are dropped for the policy’s rule’s source/destination channel.

Now the source/destination resources list is empty (these lists can’t be empty).

Invalid policy: Resources on the source were deleted

Invalid policy. All resources are deleted on the destination: <channel name>
  • custom users
  • custom computers
  • Business units
  • Notifications
  • Policy owners*
 Export/ Import Policy Duplicated custom users/custom computer on the source/target system Duplicate <resource type> <resource name/email> exists.
Business units Import Policy Directory entity does not exist on the target system Directory user <email> not found on the target system.
Business units Import Policy Custom user directory group does not exist on the target system Custom user directory group <name> not found on the target system.
Business units Export/ Import Policy Both include and exclude lists are empty. Business unit <name> cannot be empty.
Action Plans Import Policy Remediation script does not exist on the target system. Remediation script <name> not found on the target system for action plan <name>.
Action Plans Import Policy Microsoft Information Protection or Boldon James Label label does not exist on the target system. Label <name> not found on the target system for action plan <name>.
Notifications Import Policy None of the recipients exist on the target system.

Important: In this case the policy will not be dropped. A warning message will be added:

No recipients exist on the target system. Notification recipient list is empty
Notifications Import Policy Recipient could not be found on the target system.

Important: In this case the policy will not be dropped. A warning message will be added:

Directory user <email address> not found on the target system.

Directory group <name> not found on the target system.

Administrator <email address> not found on the target system.
Policy owners* Import Policy None of the policy owners exist on the target system.

Important: In this case the policy will not be dropped. A warning message will be added:

No policy owners exist on the target system. Policy’s owner list is empty.
Policy owners* Import Policy Policy owner could not be found on the target system.

Important: In this case the policy will not be dropped. A warning message will be added:

Policy owner: directory user: <email address> not found on the target system.

Policy owner: directory group: <email address> not found on the target system.

Policy owner: Administrator <email address> not found on the target system.
Custom computer Import Policy System tries to override custom computer’s FQDN on the target system. Ensure that the custom computer’s name (IP or host name) and FQDN are identical on both source and target system. Can not override FQDN for custom computer <name>