Endpoint system icon does not display on the client computer

The Forcepoint DLP Endpoint requires the Terminal Services service to be enabled and set to Manual to display its icon in the system tray.

1. On the endpoint machine for the missing user, open Windows Control Panel and select Administrative Tools > Services.
2. Locate the Terminal Services service. Double-click it.
3. Change the service’s Startup type from Disabled or Automatic to Manual.
4. Click OK.
5. Reboot the computer.

The endpoint shield should now display properly.