Tagging incidents
Administrators can optionally add a custom tag to an incident. The tag can be used to:
- Search and filter data.
For example, tag all incidents relating to Project ABC with the string “Project ABC”, then later apply a filter with the string “Project ABC” to view all incidents relating to the project.
- Tag incidents to group them together for external applications.
To tag an incident:
- Select one or more incidents.
- From the toolbar, select .
- Do one of the following:
- Select Apply to selected incidents to apply the action only to the incidents you selected in the list.
- Select Apply to all filtered incidents to apply the action to all filtered incidents in the list.
- Enter the desired text string into the Incident tag field.
- Add comments if desired.
- Click OK.