From the Incident Details report

Steps

  1. Select the incident or incidents you want to release.
  2. From the toolbar, select Remediate > Release.
  3. A confirmation screen appears. Add comments to the release operation if desired. Comments are displayed on the History tab of the incident forensics.
  4. Click OK.

Next steps

For mobile incidents, you’re asked to select the users to release the message to. (Many users may have had the same message blocked when they synchronized their email to their mobile devices.) You can release the blocked message to all users who tried to sync it, or to selected users. If desired, you can release the message to everyone who syncs this message in the future.

If the system is set up to do so, an email message is sent to all configured recipients notifying them that incidents were released from the incident database.

The release status (success or failure) is also logged in the Audit Log.