This page is designed to be a one-stop shop with featured content articles and product documentation that provide relevant information regarding the Forcepoint Neo and Cloud Security Gateway NEO Endpoint.

Please note, only Windows and Mac Big Sur (Intel) deployments are supported at this time with the Neo Endpoint. See TechAlert Forcepoint Cloud Security Gateway - Neo Endpoint for macOS Big Sur (Intel chipset) now available for more details.

The majority of the information on the NEO Endpoint can be found in Using Neo with Forcepoint Cloud Security Gateway

Product Documentation for Forcepoint Neo

 Forcepoint Neo Help                                                                                                
 Forcepoint Neo macOS Installation (Manual)
 Forcepoint Neo macOS Installation (Using JAMF)


Knowledge Base Articles


Deployment
 
System requirements
This documentation shows the hardware requirements needed prior to the Neo Endpoint installation.

Supported Browser
This document lists the currently supported web browsers for the Neo Endpoint.

Before you begin
This documentation provides the paths and processes required for Anti-Virus exclusion in addition to the URLs used to communicate to AWS.

Migrating from classic Forcepoint One Endpoint to Neo
This documentation explains the process on how to migrate from F1E to NEO 

Installing the Neo Endpoint
Provides steps to install Neo Endpoint for Windows, Mac, as well as MECM / JAMF managed environments

Obtaining the Hybrid Neo Endpoint
Describes how to download the Hybrid Neo Endpoint from the Cloud Portal.

Uninstalling the DUP Neo Endpoint Agent
How to uninstall the Neo agent from an endpoint machine and manually restore the system to its clean condition if the automatic uninstallation fails.
 
Video: How to Manually Uninstall the Neo Endpoint
Provides the required steps on how to manually remove the Neo Endpoint

Configuration
 
Configure the Neo connection mode
In this documentation, it shows where to change the different modes of NEO
 
Troubleshooting
 
Collecting Neo Web Endpoint Logs For Troubleshooting On Windows
This article describes how to collect the various Neo Logs and Files to provide to Technical Support

Collecting Neo Web Endpoint Logs on MacOs
This article describes how to collect the various Mac Neo Logs and Files to provide to Technical Support
 
How to stop the macOS Web Security Neo Endpoint
This article lists the steps to stop the macOS Neo Endpoint for troubleshooting issues.

Neo Endpoint - Network Connectivity check not succeeding
This article outlines the URLs that the Neo Endpoint uses for its connectivity test