Technical Support
Click in the Security Manager module tray to access the Forcepoint online Support site. Technical information about Forcepoint software and services is available 24 hours a day, including:
- the searchable knowledge base (Solution Center, product documentation, and customer forums),
- webinars and show-me videos,
- product documents and in-depth technical papers, and
- answers to frequently asked questions.
For additional questions, click the Contact Support tab at the top of the page.
The contact page includes information for finding solutions, opening an online support case, and calling Technical Support.
For faster phone response, please use your Account ID, which you can find in the Profile section on the My Account page.
For telephone requests, please have ready:
- Product subscription key
- Access to the Security Manager for your solutions
- Access to the machine running reporting tools and the database server (Microsoft SQL Server or SQL Server Express)
- Familiarity with the architecture of your network, or access to a specialist