Drop message

Use the Drop Message option to delete a message without delivering it to its intended recipient. This option is available for both email and DLP policy actions.

Configure dropped message actions

Steps

  1. Click Add.
    The Add Action page displays.
  2. In the text field Action Name, enter a name for the action.
  3. From the pull-down menu Used by, select the policy type for which this action can be used: Email or Data.
  4. From the pull-down menu Action taken when a message triggers a filter, select Drop Message.
    Selection indicates to delete a message without delivering it to the intended recipient.
  5. Forward the dropped message; mark the check box Forward to and enter at least one email address in the text field.
  6. Send the dropped message to a queue for further processing; mark the check box Save the original, unanalyzed message to a queue and select the desired queue from the pull-down menu.

    Marking this check box enables the Personal Email Manager portal options. Specify how the dropped message is handled in the Personal Email Manager end- user portal by selecting one of the following:

    • View and manage messages: Allow the end user to view the message and perform any action available in the Personal Email Manager end-user tool.
    • Do not display: Ensure the message does not appear in the Personal Email Manager end-user portal.
    • Message log only: Pertinent information about the message appears in the Personal Email Manager end-user portal, but the end user has only limited access. The user cannot view message content; deliver, download, or forward the message; or add the address to the personal Always Block or Always Permit lists.
    Note:

    This option is available for a DLP action being created in a multiple appliance/multiple cluster environment. The default setting is data-security. Change the default setting by selecting Add Queue.

    This setting may be customized for each appliance.

  7. (Optional) Mark the check box Send notification.
    Use this option to configure a notification message to be sent regarding the delivered email.
  8. Configure the following notification message settings:
    • Sender: Identify the notification message sender, from among the following options:
      • Original email sender.
      • Administrator (default). If you use this option, you must configure a valid administrator email address on the page Settings > General > System Settings (see Setting system notification email addresses).
      • Custom. If you choose this option, you can designate only one sender address.
    • Recipient: Identify the notification message recipient from among the following options:
      • Original email sender.
      • Original email recipient.
      • Administrator. If you use this option, you must configure a valid administrator email address on the page Settings > General > System Settings (see Setting system notification email addresses).
      • Custom. If you choose this option, you can designate one or more recipient addresses, separated by semicolons.
    • Subject: Enter the subject to be displayed when the notification is received.
    • Content: Enter the text to be displayed in the notification message body.
    • Attachment: Specify whether to include the original message as an attachment to the notification message. Select from among the following:
      • Do not attach message (default)
      • Attach original unanalyzed message
      • Attach analyzed message
  9. Click OK.
    The settings are saved.