Using the notification message template

The notification message template helps you determine the content and appearance of the email that informs users of blocked messages.

Any customizations you make to the notification message template are lost when upgrading to a new version of Forcepoint Email Security. After upgrade, you will need to reconfigure your customized templates.

Configure the notification message as follows:

Steps

  1. Set the maximum number of messages that are included in each notification message. The default value is 50, maximum value is 100. A user with more than the maximum number of blocked messages waiting must handle the excess directly in the Personal Email Manager facility, via the Web Access link in the notification message.
  2. Select the email actions you want the notification to include from among the following options:
    • Deliver (default selection), to allow the user to release a blocked message. The email may be delivered directly to the user’s inbox, or it may be submitted for continued processing by subsequent filters if appropriate. The behavior is determined on the page Settings > Personal Email > End-user Portal, in the section Quarantined Message Delivery Options.
    • Not Spam, to allow the user to report a blocked message that should not be classified as spam
    • Delete (default selection), to remove a blocked message from the user’s blocked message list
    • Add to Always Block list, to allow an authorized user to add an address to a personal Always Block List
    • Add to Always Permit list, to allow an authorized user to add an address to a personal Always Permit List
  3. Enter your company name and other relevant information in the Company entry field.
  4. Enter a brief description of the email filtering product in the Description entry field (default is “Forcepoint Email Protection Solutions”).
  5. Enter the sender username in the Sender username field.
  6. Enter the sender email address for the notification message in the Sender email address field.
  7. Configure the subject line that you want the notification message to display in the Subject field. This subject will appear in the user’s inbox when the notification message is received.
  8. Designate some appropriate header text for the notification message in the Header field.
  9. Enter some appropriate footer text for the notification message in the Footer field.