Network Security Platform 7.3.0 Online Help

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Troubleshooting
Troubleshooting helps you resolve common problems in the Forcepoint Network Security Platform and SMC.
Troubleshooting the SMC Client
There are several general problems that you might encounter when using the SMC Client.

About this Help
This online help was created for Forcepoint Network Security Platform, version 7.3.0.
Introduction to the Forcepoint Network Security Platform solution
Before setting up Forcepoint Network Security Platform, it is useful to know what the different components do and what engine roles are available.
Deployment
Before you can set up the system and start configuring elements, you must consider how the different SMC components should be positioned and deployed.
Setting up
After deploying the SMC components, you are ready to start using the SMC Client and carrying out some of the first configuration tasks.
Monitoring
You can use the SMC to monitor system components and third-party devices. You can also view and filter logs, and create Reports from them.
Controlling Security Engines
You can command and set options for engines through the SMC Client or on the engine command line. You can also stop traffic manually.
SMC configuration
SMC Manager configuration allows you to customize how the SMC components work.
Security Engine configuration
You can create and modify Engines, IPS engines, Layer 2 Engines, Master Engines and Virtual Security Engines. You can configure the Security Engine properties, activate optional features, and configure advanced Security Engine settings.
Routing
Use the SMC Client to configure static or dynamic routing, and use a Multi-Link configuration to manage and distribute inbound and outbound connections.
Traffic inspection policies
Policies are key elements that contain rules for allowing or blocking network traffic and inspecting the content of traffic.
Users and authentication
User accounts are stored in internal databases or external directory servers. You can use Forcepoint Network Security Platform in the Engine/VPN role or external authentication servers to authenticate users.
Virtual private networks
Forcepoint Network Security Platform supports both policy-based and Route-based Tunnels between VPN gateways. For full remote access, Forcepoint Network Security Platform supports both IPsec and SSL VPN tunnels for VPN clients.
Maintenance and upgrades
Maintenance includes procedures that you do not typically need to do frequently.
Troubleshooting
Troubleshooting helps you resolve common problems in the Forcepoint Network Security Platform and SMC.
- General troubleshooting tips
  General troubleshooting tips help you troubleshoot situations that are not covered by more specific troubleshooting topics.
- Troubleshooting Administrator accounts and passwords
  There are several common problems and solutions related to Administrator accounts and passwords.
- Messages for troubleshooting
  Some common alert and log messages that you might see in the Logs view are useful for troubleshooting.
- Troubleshooting Security Engine operation
  There are several common errors and problems that are directly related to the operation of Engines, IPS engines, and Layer 2 Engines.
- Troubleshooting licenses
  Licenses are a proof of purchase used for ensuring that your organization is a legal license holder of the software.
- Troubleshooting logging
  There are some common problems you might encounter when viewing logs or performing tasks related to the log files.
- Troubleshooting the SMC Client
  There are several general problems that you might encounter when using the SMC Client.
  - Troubleshoot disabled options in the SMC Client
    There are several possible causes and solutions when some SMC Client options are disabled.
  - Troubleshoot slow SMC Client startup and use
    There are several possible causes and solutions when SMC Client logon and other operations are slow.
  - Troubleshoot logging on to the SMC Client
    If you have trouble logging on to the SMC Client, check the connectivity, certificate, and password.
  - Troubleshoot SMC Client layout and views
    There are some common problems and solutions related to the SMC Client layout.
  - Troubleshoot missing or incomplete statistics
    There are some common causes and solutions when some or all types of statistics are not visible.
  - Troubleshoot status monitoring
    There are some common problems and solutions related to viewing the status of elements in the SMC Client.
  - Troubleshoot Management Server commands
    Commands sent to the Management Server might fail, or the status of the Management Server might indicate a replication error.
- Troubleshooting NAT
  There are some common problems you might encounter with NAT.
- Troubleshooting policies
  There are some common problems you might encounter when working with policies and the rules that they contain.
- Troubleshooting reporting
  There are some common problems that you might encounter when generating reports from raw statistical and log data stored on the Log Server.
- Troubleshooting upgrades
  There are some common problems that you might encounter when upgrading SMC components.
- Troubleshooting VPNs
  There are some common problems that you might encounter when creating and managing VPNs.
Appendices

Troubleshooting the SMC Client

There are several general problems that you might encounter when using the SMC Client.

Troubleshoot disabled options in the SMC Client
There are several possible causes and solutions when some SMC Client options are disabled.
Troubleshoot slow SMC Client startup and use
There are several possible causes and solutions when SMC Client logon and other operations are slow.
Troubleshoot logging on to the SMC Client
If you have trouble logging on to the SMC Client, check the connectivity, certificate, and password.
Troubleshoot SMC Client layout and views
There are some common problems and solutions related to the SMC Client layout.
Troubleshoot missing or incomplete statistics
There are some common causes and solutions when some or all types of statistics are not visible.
Troubleshoot status monitoring
There are some common problems and solutions related to viewing the status of elements in the SMC Client.
Troubleshoot Management Server commands
Commands sent to the Management Server might fail, or the status of the Management Server might indicate a replication error.

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