Reporting periods

Reports can be generated for periods of hours to years. When accessing a report, you can drill down from within the report to a shorter time period. For example, an email volumes report for 7 days returns a table of volumes by day and a corresponding bar chart. By clicking a link on the relevant day on the table or chart, the report drills down and provides an hourly table and chart for that day. This allows not only the creation of management reports, but also reactive tracking of day-to-day issues.

You can select the reporting period from the drop-down list or you can click more to select absolute From and To dates and times. The available dates and times are dependent on the type of report and the availability of the data.