Two-factor authentication

Two-factor authentication (also known as 2FA) provides an additional level of security for administrator access to the cloud portal. When this setting is applied, all portal users using a password to sign in are required to enter both their password and a code generated by an authenticator app.

To enable two-factor authentication for all portal users:

Steps

  1. Go to the Account > Contacts page.
  2. Toggle the Two-factor authentication switch to ON.
  3. Click Save.

    The next time portal users log on, they will be prompted to set up two-factor authentication.

    Note: Compatible authenticator apps are available for Android, iOS, Blackberry, and Windows Phone. Desktop and browser-based apps are also available for Microsoft Windows, Mac OS, and Linux. This feature is validated with the Microsoft Authenticator app, but alternative apps that use the Time-based One-time Password Algorithm (TOTP) protocol, such as Google Authenticator, are also supported.