FlexEdge Secure SD-WAN 6.10.100 Online Help

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Troubleshooting
Troubleshooting helps you resolve common problems in the Engine and Secure SD-WAN Manager.
Troubleshooting upgrades
There are some common problems that you might encounter when upgrading Secure SD-WAN Manager components.

About this Help
This online help was created for Secure SD-WAN Manager, version 6.10.100.0.
Introduction to the FlexEdge Secure SD-WAN
Before setting up FlexEdge Secure SD-WAN, it is useful to know what the different components do and what engine roles are available.
Deployment
Before you can set up the system and start configuring elements, you must consider how the different Secure SD-WAN Manager components should be positioned and deployed.
Setting up
After deploying the Secure SD-WAN Manager components, you are ready to start using the Management Client and carrying out some of the first configuration tasks.
Monitoring
You can use the Secure SD-WAN Manager to monitor system components and third-party devices. You can also view and filter logs, and create Reports from them.
Controlling Engines
You can command and set options for engines through the Management Client or on the engine command line. You can also stop traffic manually.
Secure SD-WAN Manager configuration
Secure SD-WAN Manager configuration allows you to customize how the Secure SD-WAN Manager components work.
Engine configuration
You can create and modify Firewalls, IPS engines, Layer 2 Firewalls, Master Engines and Virtual Engines. You can configure the Engine properties, activate optional features, and configure advanced Engine settings.
Routing
Use the Management Client to configure static or dynamic routing, and use a Multi-Link configuration to manage and distribute inbound and outbound connections.
Traffic inspection policies
Policies are key elements that contain rules for allowing or blocking network traffic and inspecting the content of traffic.
Users and authentication
User accounts are stored in internal databases or external directory servers. You can use Engine in the Firewall/VPN role or external authentication servers to authenticate users.
Virtual private networks
Engine supports both policy-based and route-based VPN (virtual private network) tunnels between VPN gateways. For full remote access, Engine supports both IPsec and SSL VPN tunnels for VPN clients.
Maintenance and upgrades
Maintenance includes procedures that you do not typically need to do frequently.
Troubleshooting
Troubleshooting helps you resolve common problems in the Engine and Secure SD-WAN Manager.
- General troubleshooting tips
  General troubleshooting tips help you troubleshoot situations that are not covered by more specific troubleshooting topics.
- Troubleshooting accounts and passwords
  There are several common problems and solutions related to accounts and passwords.
- Messages for troubleshooting
  Some common alert and log messages that you might see in the Logs view are useful for troubleshooting.
- Troubleshooting Engine operation
  There are several common errors and problems that are directly related to the operation of Firewalls, IPS engines, and Layer 2 Firewalls.
- Troubleshooting licenses
  Licenses are a proof of purchase used for ensuring that your organization is a legal license holder of the software.
- Troubleshooting logging
  There are some common problems you might encounter when viewing logs or performing tasks related to the log files.
- Troubleshooting the Management Client
  There are several general problems that you might encounter when using the Management Client.
- Troubleshooting NAT
  There are some common problems you might encounter with NAT.
- Troubleshooting policies
  There are some common problems you might encounter when working with policies and the rules that they contain.
- Troubleshooting reporting
  There are some common problems that you might encounter when generating reports from raw statistical and log data stored on the Log Server.
- Troubleshooting upgrades
  There are some common problems that you might encounter when upgrading Secure SD-WAN Manager components.
  - Troubleshoot upgrade failure because of running services
    Troubleshoot when you are unable to upgrade because the upgrade reports that some services are still running.
  - Respond to Secure SD-WAN Manager installation failed messages
    If any anomaly is detected during the installation or upgrade, you might see the “Secure SD-WAN Manager installation failed” message.
- Troubleshooting VPNs
  There are some common problems that you might encounter when creating and managing VPNs.
Appendices

Troubleshooting upgrades

There are some common problems that you might encounter when upgrading Secure SD-WAN Manager components.

Troubleshoot upgrade failure because of running services
Troubleshoot when you are unable to upgrade because the upgrade reports that some services are still running.
Respond to Secure SD-WAN Manager installation failed messages
If any anomaly is detected during the installation or upgrade, you might see the “Secure SD-WAN Manager installation failed” message.

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Published 3 June 2022