Troubleshoot missing or incomplete statistics

There are some common causes and solutions when some or all types of statistics are not visible.

For more details about the product and how to configure features, click Help or press F1.

Steps

  1. If you can see some types of statistics for an element, but not other types:
    • This is normal. Not all statistics are compatible with all element types.
  2. If an element does not show any statistics at all:
    1. If it is a server element, this is normal. Servers do not produce statistical information. Only engine elements do.
    2. Check that the Log Server is selected correctly in the Management Server properties and that the Log Server is running. Also check that the network connections are up between the engines, the Log Server, and the Management Server. Statistical information is sent from the engines to the Log Server, which relays the information to the Management Server.