Alerts

Click the speech bubble icon in the toolbar to see alerts for your account.

Alerts are the primary means of communicating with customers to keep you fully informed of service issues. If you suspect that there may be a problem with the service, log on and check for new alerts. The number of alerts for your account is displayed with the alert icon.

You may see the following alert types:

	Error. Your service has been interrupted, and you must act on this alert immediately.
	Severe. You must act on this alert as soon as possible. If you do not act by the date given in the alert, it will be upgraded to Error and you risk interruption of your service.
	Warning. This alerts you to future events that might affect your service – for example portal outages, or license expiration.
	Information. This might be announcing a new release or upcoming maintenance work.

Select an alert summary in the left pane to see more detail, if available, in the right pane.