DC Agent: Error Code 1058 (seen on startup)

Before you begin

This issue may be caused by a Local Security Policy on the DC Agent machine that has disabled the service.
Note: For further details about the causes of this error message, refer to Microsoft KB article 241584.

To troubleshoot this issue:

Steps

  1. Open the Windows Services tool on the DC Agent machine.
  2. Scroll down to locate the Websense DC Agent service. If the service is running, no further troubleshooting is necessary.
  3. If the service has not started, right-click on the service name, and then select Properties.
  4. Click the Log On tab of the Properties dialog box. The Hardware Profile list shows whether the service is enabled or disabled.
    Typically, this error message appears when the profile is disabled.
  5. Click Enable to attempt to enable the service, then go to the General tab and click Start.
  6. Click OK, then close the Services tool.