Potential issue when installing v8.5.4 and v8.5.5

A security update done for the v8.5.4 product release has resulted in a new requirement for a specific dynamic-link library (dll) when installing v8.5.4 or F8.5.5 Forcepoint Web Security software on a Windows platform.

If you have not recently downloaded the Visual C++ Redistributable Package from Microsoft, it is likely that the installation will prompt with the error “Installation failed with error code 3004”. The log file generated by the installation process, available in the Temp folder of the user running the installer, will contain a line similar to:

java.lang.UnsatisfiedLinkError:

C:\Users\Administrator\AppData\Local\Temp\2\I1588276985\Windows\resource\jre\bin\freetype.dll: Can't find dependent libraries

The dependency referenced in this log entry is for vcruntime140.dll, a file that is part of the Redistributable Package.

Should the error occur during the installation process:

1. Close the error window but do NOT stop the install process. Leave the installer window open.
2. Locate the latest 64-bit Redistributable Package for your Windows version from this site.
3. Download and install the package.
4. Return to the installation window and continue the process.