Logon Agent troubleshooting

If some user requests are being managed by the Default policy because Logon Agent is not able to identify the user:

• Make sure that Group Policy Objects (GPO) are being applied correctly to Windows clients, as described in Configure the Windows logon scripts to run.
• Verify that the client machine can communicate with the domain controller from which the logon script is being run (see Domain controller visibility).
• Ensure that NetBIOS is enabled on the client machine (see NetBIOS).
• Make sure that the user profile on the client machine has not become corrupt (see Windows user profile issues).