Web Security On-prem and URL Filtering | Log Server Error Reference Guide
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  2. Log Server Error Reference for Web Protection Solutions
  3. Unable to communicate with the Websense Filtering Service...

  4. Explanation
  • Log Server Error Reference for Web Protection Solutions
    • Introduction
    • Could not connect to the directory service...
    • Could not read...
    • Failed to delete...
    • Log Server dropped an invalid record
    • LogServer failed 100 times while obtaining user full names from the UserService
    • LogServer failed to save the group membership to the database
    • Log Server stopped processing a corrupt cache file: %1
    • Not enough disk space. Buffering stopped.
    • Service initialization failed

      This warning indicates that Log Server cannot run. It is always accompanied by another error message explaining the underlying problem. Look for that error message to determine the problem and resolve it.

    • The database may be down or unreachable
    • The Websense server was unreachable...
    • This process does not have permission to access the directory service...

    • Unable to access LogServer.state file
    • Unable to communicate with the Websense Filtering Service...

      • Full error message
      • Explanation
    • Unable to create the temp file
    • Unable to initialize the Directory Service. Websense Server may be down or unreachable
    • Unable to initialize the Log Database
    • Unable to initialize the Policy Server connection...

    • Unable to receive. There was a previous I/O error
    • Unable to write to log file

Explanation

If Log Server is not able to communicate with Filtering Service, Log Server cannot receive Internet request information.

See Make sure Filtering Service is sending data for help resolving the issue.

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