Step 3: Upgrade additional Filtering Service and User Service machines

If you have additional Filtering Service or User Service instances, upgrade them next, regardless of what other services reside on the machines. Filtering Service and User Service may reside on:

  • Windows Server 2008 R2 SP1, 2012, or 2012 R2 machines
  • RHEL 6.5 or later, 7.0, 7.1, or 7.2 machines

Filtering Service and Network Agent may also reside on filtering only appliances.

If you have filtering only appliances in your deployment, upgrade these appliances after the corresponding full policy source or user directory and filtering appliance has been upgraded. This is because appliances that have instances of Policy Server must be upgraded before you upgrade any components that point to it.

The instructions in this section cover the upgrade of a Windows machine. For instructions on upgrading an appliance or a Linux machine, see Upgrade Guide: Forcepoint Web Security.

Make sure that no administrators are logged on to the management console.

Steps

  1. Log on to the installation machine with an account having domain and local administrator privileges.
    Important: If you are upgrading Log Server on this machine and it uses a Windows trusted connection to access the Log Database, you must log on to this machine using the same trusted account.
  2. Close all applications and stop any antivirus software.
    Warning: Be sure to close the Windows Event Viewer, or the upgrade may fail.
  3. Download the Forcepoint Security Windows Installer ForcepointDLP1030Setup.exe:
    1. Log on to the Forcepoint Downloads page.
    2. Select DLP Core from the Product.
    3. Click Forcepoint Security Manager for DLP v10.3 from the Installer list.
      Note: Only latest version is available under Installer list. If you want to select the previous versions, then use Click here from DLP Core.
    4. Click Download in the Product Installer page to download the Forcepoint Security Installer ForcepointDLP1030Setup.exe.

    The installer and its extracted files require approximately 7 GB of disk space.

  4. Right-click ForcepointDLP1030Setup.exe and select Run as administrator to launch the installer. A progress dialog box appears, as files are extracted.
    The installer detects Web Security components from an earlier version and asks how you want to proceed.
  5. Click OK.
  6. On the installer Introduction screen, click Next.
    Note the Installer Dashboard remains on-screen, behind the installer screens mentioned in the remaining steps.
  7. On the Upgrade screen, select Start the upgrade, then click Next.
  8. Accept the subscription agreement.When you click Next, a Stopping All Services progress message appears. Wait for services to be stopped.

    The Pre-Upgrade Summary screen appears when the services have been stopped.

    In some cases, the installer may be unable to stop the services. If this occurs, you are prompted to stop them manually (you do not need to exit the installer to do this). Use the Windows Services tool to stop the services, then return to the installer.

  9. On the Pre-Upgrade Summary screen, review the list of components that will be upgraded, and then click Next.
    Critical files are backed up and install properties initialized. And then the Installing Forcepoint screen appears.
  10. Wait for the Upgrade Complete screen to appear. Click Done to exit the installer.
  11. Reboot the machine.
    Important: The machine must be rebooted to complete the upgrade process.
  12. If you stopped your antivirus software, restart it.