Accessing the Content Gateway manager if you forget the master administrator password

Note:

The following procedure applies to Content Gateway software installations.

If Content Gateway is running on an appliance, see your Forcepoint appliance documentation.

During installation, you specify an administrator password. The installer automatically encrypts the password and stores the encrypted password in the records.config file. Each time you change passwords in the Content Gateway manager, Content Gateway updates the records.config file.

If you forget the administrator password and cannot access the Content Gateway manager, you can clear the current password in the records.config file (set the value of the configuration variable to NULL) and then enter a new password in the Content Gateway manager. You cannot set passwords in the records.config file because the password variables can contain only password encryptions or the value NULL.

Steps

  1. Open the records.config file in /opt/WCG/config.
  2. Set the variable proxy.config.admin.admin_password to NULL to leave the password blank.
    Note: Ensure that there are no trailing spaces after the word NULL.
  3. Save and close the file.
  4. From the Content Gateway bin directory (/opt/WCG/bin), run the following command to apply the changes:
    ./content_line -x
  5. Log on to the Content Gateway manager. When prompted for the user name and password, enter the administrator ID. For the password, enter:

    Gateway#123

    An alarm will display telling you that you are using the default password and reminding you to reset it.

  6. Navigate to the Configure > My Proxy > UI Setup > Login tab.
  7. In the Administrator section, enter Gateway#123 in the Old Password field. Enter new password in the New Password field, and then repeat it in the New Password (Retype) field.

    Passwords must be 8 to 15 characters and include at least one:

    • Uppercase character
    • Lowercase character
    • Number
    • Special character

      Supported characters include:

      ! # % & ' ( ) * + , - . / ; < = > ? @ [ ] ^ _ { | } ~

      The following special characters are not supported:

      Space $ : ` \ "

  8. Click Apply.
    The next time you access the Content Gateway manager, you must use the new password.