Accessing the Content Gateway manager if you forget the master administrator password
The following procedure applies to Content Gateway software installations.
If Content Gateway is running on an appliance, see your Forcepoint appliance documentation.
During installation, you specify an administrator password. The installer automatically encrypts the password and stores the encrypted password in the records.config file. Each time you change passwords in the Content Gateway manager, Content Gateway updates the records.config file.
If you forget the administrator password and cannot access the Content Gateway manager, you can clear the current password in the records.config file (set the value of the configuration variable to NULL) and then enter a new password in the Content Gateway manager. You cannot set passwords in the records.config file because the password variables can contain only password encryptions or the value NULL.