Forcepoint Technical Support

Technical information about web protection software and services is available 24 hours a day at support.forcepoint.com, including:

• the searchable Knowledge Base
• Webinars and show-me videos
• product documents and in-depth technical papers
• answers to frequently asked questions

For additional questions, click the Contact Support tab at the top of the page.

The contact page includes information for finding solutions, opening an online support case, and calling Technical Support.

For faster phone response, please use your Support Account ID, which you can find in the Profile section of the My Account page at support.forcepoint.com.

For telephone requests, please have ready:

• Forcepoint subscription key
• Access to the management console or consoles for your solutions (for example, the Forcepoint Security Manager and Content Gateway manager)
• Access to the machine running reporting tools and the database server (Microsoft SQL Server or SQL Server Express)
• Familiarity with your network’s architecture, or access to a specialist